Terms and Policies

We require you to read them carefully
(all values listed below are in Brazilian currency)

 

  • The guest is required to fill a national hosting file at arrival in the Hotel;
  • Our accommodation services are valid up until noon the day after arrival. After this period, a new daily rate will be charged;
  • Payments by cheque/check are not accepted;
  • Bills must be paid when required by our staff. The Hotel reserves the right to require a downpayment or advanced payment;
  • We do not accept deduction or discount requirements after the daily rates have been approved by the guest during reservation or check-in;
  • In order to proceed with check-out and final payment, we require the guests to vacate the room, after which our staff will verify if there has been any additional consumption and if the door's magnetic card and the TV remote control have been returned to our front desk;
  • We do not take responsibility for any amount of money or object left in the rooms;
  • The baggage room fee is R$10.00 per guest;
  • Guests under 18 years old: According to Brazilian law (Estatuto da Criança e do Adolescente), hotels are not allowed to host any person under 18 years old, except with a written, legally certified authorization provided by parents or caretakers. All underaged guests must present a valid identity document (passport);
  • Every time the guest receives a visit in the room, a R$60.00 fee will be charged;
  • The door's magnetic card must be returned to the front desk any time the guest leaves the Hotel;
  • Damages to the room's bedclothes, furniture or equipments will be charged according to the table available in the present folder and in the front desk;
  • For security reasons, we do not allow the use of irons, candles or similar objects in the rooms;
  • Animals are accepted in the Hotel area only when accompanying a person with disabilities;
  • The rooms are equipped with a locker whose use is free of charge. However, if the guest requests its opening between 6pm and 7am, a R$ 50.00 fee will be charged.

Para mais informações, ligue (11) 3256-2686 ou visite www.hotelmoncloa.com.br

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